Frequently Asked Questions

/Frequently Asked Questions
Frequently Asked Questions 2017-07-12T14:24:25+00:00

Have a question? Please check our Frequently Asked Questions (FAQs) section BEFORE contacting us. This will save both you and our company valuable time to better serve you. The answers to MOST questions you may have will be found below. If your answer is not found in our FAQs section please feel free to Contact Us.

How quickly will my order be processed and shipped? 2016-12-14T16:28:29+00:00

Typically all domestic orders are shipped on the next business day after they are placed if not sooner. For domestic orders we provide FREE shipping and send your order by USPS First Class. Shipping can usually take 3-5 business days depending on your location. You will receive an email from us with tracking notification by 6PM EST on the day your order is shipped. We ship Monday through Friday from Fort Lauderdale, FL and we do not ship on Saturday, Sunday or any USPS holiday. Orders placed after 12PM on Fridays or on Saturday – Sunday will ship Monday. For more information please visit our Shipping Policy.

What States do you ship to? Do you ship overseas 2016-12-13T16:30:18+00:00

We ship to all States in the USA, Canada and other International locations.

Are there any shipping restrictions or additional costs for International orders? 2016-12-12T16:30:44+00:00

When ordering from Natramedicus.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. We are not responsible for assuring that the product can be lawfully imported to the destination country. For information, please contact your local customs authority and review our Shipping Policy.

What are the shipping costs? 2016-12-11T16:31:12+00:00

All domestic orders receive FREE SHIPPING and are sent USPS First Class Mail unless you specifically request and pay an additional fee of $24.95 for Shipping USPS Express Mail. 2nd Day Shipping orders received on Saturday and Sunday will be shipped on Monday. All orders are shipped by USPS and please remember that the USPS 2nd Day Shipping does not mean “overnight” and does NOT guarantee delivery times. It may take 1-3 full business days. We are NOT the USPS therefore we can’t promise anything other than that this is the fastest way to receive your order. Once your order is shipped we have ZERO control over how long it takes the USPS to deliver your product.

International Orders:
Canada: $22.00 USD
UK & Other Int’l Locations: $30.00 USD

Can I refuse my order once it has been shipped? 2016-12-10T16:33:01+00:00

Packages that have been shipped and refused will not be issued a refund. For more information visit our Refund and Return Policy.

I never received my shipment but the USPS shows that it was delivered. Can you send me a replacement? 2016-12-09T16:34:33+00:00

Unfortunately no we can not. Nothing personal but if USPS has marked your shipment has been “Delivered” it is not our liability. Please contact your local USPS office.

What do I if my shipment is damaged? 2016-12-08T16:35:08+00:00

We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during shipping. Merchandise damaged during shipping MUST be reported to us within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and package. We will then issue you a credit for the amount of any confirmed damaged merchandise. This requires a joint effort on both parties (you and us), therefore, PLEASE INSPECT YOUR PACKAGE WHEN IT ARRIVES FOR DAMAGE. If it’s not reported at time of delivery it makes it difficult to prove otherwise

How can I be sure my product is not easily identified when shipped? 2016-12-07T16:35:36+00:00

Your product will be mailed in a simple, non descript package to help protect your privacy. Medicus Holistic Alternatives LLC will be the name that appears as the sender. What you order is your business and no one else’s. You can rest assured the your order will arrive safe, secure and confidential.

What is the return policy? 2016-12-07T16:22:37+00:00

To be eligible to return a product sold and fulfilled by our company – new, unused, unopened bottles, in original packing, with the seal intact must be returned along with receipt of proof of purchase and the original invoice within 14 days. Please visit our Return and Refund Policy for more detailed information.

What if the product I ordered is out of stock? 2016-12-06T16:25:41+00:00

We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this event, we will give you an estimated time of availability and give you the choice of canceling the out-of-stock items, holding off shipment of your entire order until the product is available, or receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available. No additional shipping charges will be incurred by the customer for these partial shipments.

What are your customer service business hours? 2016-08-15T13:21:05+00:00

Your call is very important to us. Telephone customer service representatives are available Monday – Friday from 9PM – 5PM EST. Telephone customer service is not available on Saturday, Sunday or Federal Holidays. If you contact customer service AFTER business hours or on a Federal Holiday PLEASE leave a detailed voicemail message or send us an email.

Are there any requirements for me to place an order? 2016-08-15T13:10:23+00:00

Yes. You must be a minimum of 18 years old to order products and have a valid credit card that you have authorization to use. You understand that by placing an order for products on any Medicus Holistic Alternatives LLC website including Natramedicus.com you automatically agree to accept ALL Disclaimers, Policies, Terms of Use/ Service agreements of this website.

What credits cards do we accept? 2016-08-15T13:05:39+00:00

VISA, MasterCard, Discover, American Express and Prepaid Debit/Credit Cards.  Before using any Prepaid Card you must include a valid mailing address at time of card activation in order to complete any online purchase.

I called customer service and my call went to voicemail. What now? 2016-08-14T13:21:26+00:00

If you called during business hours and were unable to speak with a customer service representative, PLEASE leave your name and address, email address, phone number including area code, order or invoice number if you have one, nature of your call and best time or method (phone or email) to contact you on our voicemail. Remember that you can always just send us an email.

How do I order? 2016-08-14T13:13:22+00:00

Visit our website at Natramedicus.com to fill in your personal and credit card information. Our online ordering process is secure, quick and easy and we always respect your privacy.

What company name will appear on your credit card statement? 2016-08-14T13:07:40+00:00

The charge will appear as Medicus Holistic Alternatives LLC on your credit card or bank statement.

Is it better to call customer service or send an email? 2016-08-13T13:21:51+00:00

What ever is best for you is fine with us. If you choose email it does provide a record of what you would like for both yourself and customer service. In your email include the same information we request for leaving a voicemail message.

Can I get a sample of any of your product? 2016-08-13T13:18:10+00:00

We do not offer free samples.

Can I pay by check or money order? If so, how? 2016-08-13T13:09:15+00:00

We apologize but we do NOT accept checks or money orders. ALL orders must be placed ONLINE using a credit card you have authorization to use.

How long will it take to get answers from customer service? 2016-08-12T13:22:21+00:00

If you can’t get through to customer service immediately it means we are busy servicing another client. ALL calls and emails placed from Monday – Friday will be answered with 24 hours. ALL calls and emails placed on Saturday or Sunday will be answered on Monday. We are closed on Federal Holidays and will respond to your questions the next Business Day.

I ordered the wrong product. Can I send it back and exchange it? 2016-08-12T13:18:51+00:00

Unfortunately no. We are not responsible if the mistake was made by you. Please check your order before placing it and your invoice after receiving it. We do not resell products that have already been shipped to a customer so you can be sure that you will never receive a product that has been in someone else’s possession.

Can I pay with cash? 2016-08-12T13:09:56+00:00

Sorry but we do NOT accept cash payments. Please do NOT send cash through the mail as we will NOT be responsible for your losses.

I didn’t receive what I ordered. What do I do? 2016-08-11T13:19:20+00:00

We have a strict order fulfillment process. Every order is checked by 3 different departments so it is highly unlikely that you did not receive what you ordered. In the unlikely event that you did happen to receive a product you did not order our inventory control will verify this and we will correct mistakes that we have made.

Why has my credit card order been declined, rejected are not accepted. 2016-08-11T13:12:40+00:00

There are several reasons why we may be unable to accept your credit card order. BEFORE contacting us please check to see if (1) your credit card has expired or you credit balance is over your limit. (2) If you had difficulty when trying to place your order and tried to do so more than 2 times your credit card company may automatically “lock you out” and not allow you to place another order for 24 hours.

I didn’t like what I ordered or the product seems different. Can I get a refund? 2016-08-10T13:19:49+00:00

All our products are standardized and manufactured in an FDA registered laboratory under strict GMP (Good Manufacturing Practice) quality standards. This manufacturing process ensures that products are consistently produced and controlled according to quality standards. Your personal choice may change but our product never will. We do not offer refunds for these reasons.

Do we charge sale’s tax? 2016-08-10T13:12:55+00:00

NO SALES TAX is charged for any orders EXCEPT when orders are shipped to the State of Florida.

Does your company share my information with anyone? 2016-08-09T13:20:26+00:00

We respect your privacy and work to do everything we can to protect it. Under NO circumstances do we share, sell or rent your personal information. The only time Medicus Holistic Alternatives LLC will share an IP address or personal information is if we are required to comply with court orders, subpoenas, or any other legal process, to defend our legal rights against legal claims as permitted by the law.

How can I cancel my order? 2016-08-09T13:13:36+00:00

If you need to cancel your order you MUST send an email to us at: info@Natramedicus.com  BEFORE your order is shipped. Please include your name, address, telephone number, method of payment and your order number. We can not guarantee that your order can be canceled once it has been placed. If your order has been shipped we can not cancel your order.

What do I need to know when purchasing Medicus Holistic Alternatives products and what are my responsibilities? 2018-01-24T19:45:23+00:00

PLEASE NOTE by purchasing from us, you agree to all Disclaimers, Policies, Terms of Use and Service, etc listed on our website. If necessary please take a moment to review them. You must be at least 18 years of age to purchase products from this website.